The Terms & Conditions of the Best Barf e-store

The owner of the online store bestbarf.com (hereinafter referred to as the online store) is Bestdog OÜ (registry code 14624036), located at Saaremaa, Muhu vald, Nautse küla, Jaani, 94728, Estonia.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid using a credit card or other payment method available at the region.

The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

PAYMENT PROCESSING, TAXES & DUTIES

For your convenience, Best Barf accepts a wide variety of payment methods: Visa, Mastercard, American Express, Shopify Pay, Apple Pay and Paypal. Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki. Estonian bank links: SEB, Swedbank and LHV. At the point of sale, any applicable tax and/or duties required by your country of origin will be collected and submitted on your behalf. All the payments are processed in EUR €.

NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank's page.

Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.

Shipment

DOMESTIC SHIPPING & DELIVERY

Best Barf is proud to offer free ground shipping on all domestic(Estonia & Finland) orders over 50€ and access to other expedited shipping. 

Orders are shipped via major carriers, for example Itella, Omniva. Orders are processed and delivered on business days, though Saturday delivery may be an option at check out for an additional charge. Estimated delivery time is 3-5 days.

To estimate the total delivery time for your purchase, please add order processing time (same day or next business day) together with the time indicated by your preferred shipping method (i.e. ground, next day, two day).

INTERNATIONAL SHIPPING

Bestbarf.com ships internationally in Europe through Omniva. All applicable duties and taxes for international orders must be paid by the recipient and will be bill and collected at point of sale and remitted by Omniva. Estimated delivery time is up to 14 days.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal to the e-mail address info@bestbarf.com, clearly stating your order number and reason for withdrawal within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by emailing info@bestbarf.com.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer’s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, email and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their email address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their email address at any time by letting us know via email or by following the instructions in an email containing an offer.

Terms of handling private data is described in our Privacy Terms.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to info@bestbarf.com.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here.

The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.